Service Initiatives is an independent Business Operations and Services Consultancy

We specialise in 'Business Optimisation', providing 'best of breed', Strategic and Tactical Business Solutions
and Services for Business and Government Operations including Audit/Assessment, Process Improvement
and Professional Services for customer facing businesses and their clients

Our management team and senior consultants have many years of in-depth "domain" experience at senior executive and operational levels in Enterprise and SME Business; Federal & Local Government and to the Information, Communications and Technology industries (ICT)
.
Since 2001, we have been assisting our clients, by delivering operational management, due diligence, BPR/BPO, services and technical projects for many of the largest global corporations & solutions providers, federal & local government and to investment (VC) companies.  (see recent clients and partners)

 We specialise in strategy, analysis, operations, services and most importantly, customer satisfaction.

We manage and deliver accelerated due diligence projects, (Operational, Technical and Financial) to help our clients assess the potential of new, existing, developing or divestiture opportunities.

We help management boards and executives develop and/or align company strategies with operational entities/capabilities and the "market/opportunities"

We deliver company, functional and process improvement projects covering Operations and Service(s).
And we help our clients realise and optimise the mutual benefits highly referencable Customer Satisfaction
(see example projects)



Our practice and solutions are designed to provide in-depth experience and capability on an interim or project basis (without the commitment or cost of permanent resources) to companies seeking to optimise or re-invigorate their business, assess or audit a function or potential acquision; or improve processes or capabilities

Our consultants and domain experts work with, support and complement your internal teams, resources and capabilities - adding value and promoting corporate learning
 

Our Mission is

"To provide our clients and partners with customised and focused
business, operations and services expertise and support
to facilitate and drive relentless improvement
and long term success

Our "Philosophy" is

"Customer First & Excellence in all that we do"
Service Initiatives Consultants adapt
"best practice" and their knowedge and experience to develop and implement
solutions tailored to the specific needs of our clients and their customers
 

We have worked with, and for Global Enterprise Solutions & Product Vendors, including EDS, IBM, Lotus Development, Unisys and Baan - and within Cient Organisations - from Board Level all the way to the Help Desk - giving us unique, in-depth understanding of the customer experience / the provider experience and associated imperatives

Service Initiatives are headquartered in London in the UK and we have highly mobile field resources and Certified Partners in Europe, the USA, Singapore and Australia

We use or tailor our own proprietary solutions and methodologies and we utilise, or "adapt" where appropriate and compatible with customer requirements, recognised methodologies and best practice including:
Balanced Scorecard, BPMN, ITIL, SixSigma, EFQM, itSMF, ITSMA, ISO900n/ISO20000, Prince2