Recent Consulting or Interim Projects

Service Initiatives provides consulting based
solutions to a wide variety of business opertions,
management and process problems.

The following sample of our most recent assignments and deliverables illustrates some of our capabilities in practise:

• Due Diligence
   Review and report to VC on the productivity and
   viability of a discrete business including strategy,
   financial management & outlook, operational capability,
   products & services with a view to acquisition/restructuring
• Business Process Analysis & Audit
   Review and report to Chairman on Sales 'Order to
   Cash' process, map and optimise - project extended to
   review all internal functions and processes - report to
   management - provide facilitation and training
• Management Reporting & Metrics
   Review subsidiary and divisional reporting
   requirements and processes - develop pragmatic and
   value-add KPIs, Metrics, Reporting System & tools
• Customer Service & Support Functional Review
   Review CS&S function, operations & contribution;
   advise on strategy, structure, programs & deliverables
   facilitate review of customer and partner programs -
   Optimise services function & transform into profit unit
• Strategic Planning
   Lead management team as guide and facilitator in
   Executive group Strategy Formulation, business planning
   and organisational restructure - implementation plan
• Business Operations and Process Analysis
   Audit existing systems and processes - report to
   Executive, advise & facilitate Turn-Around/Optimisation
• Project Management Review
   Analyse Pr0oject Management Methodology and
   Practice and Develop Project Management Office
   and Systems - Oversee Implementation
• Security Audits
   Review Business and IT Security, Back-up & Recovery
   Systems and Processes - Report to Executive and
   present recommendations - Oversee implementation
• Services Strategy
   Analysis, Audit and report on Services Structure
   capability, contribution and customer impact - report to
   Board with recommendations and re-devolopment plan
• Management Structure & Functionality
   Review advise, facilitate restructuring of leadership
   roles, responsibilities, goals & objectives and reporting
• Operations & Delivery Review
   Audit all operational functions, activities and productivity
   Report to VC Board with recommendations and plan

Advisory & Solution Support



A Key Service we provide, particularly to non-ICT Clients, is our guidance, information and advisory service.

Service Initiatives maintains a database of 'Best of Breed' and 'Best Practice' vendors and solutions providers over a wide range of business areas and requirements, whether they be Solutions, product or service oriented.  In so doing, with our many years experience in business operations, we are able to assist or advise clients and recommend solutions in areas beyond Service Initiatives direct capacity or scale to deliver.

Implementation Management



We are also able to provide key skills and experience in the implementation, commissioning and delivery of a wide variety of computing, communications, systems and technology related products, programs and services

Our close but independent relationship with leading vendors and industry partners means we can assist clients in finding the best, most economical and practical solution to their business challenges. 

We are also able to assist clients and oversee the selection and acquisition process, including Tenders, RFPs, contract negotiations (including SLA formulation & agreement), implementation, commissioning and maintenance of 3rd party products and solutions