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"Our solutions are designed to tightly complement & augment
the
vision & strategy of your core business"
The Solutions Model below illustrates the core competencies and major solution groups delivered by
Service Initiatives Consultants as either "Fixed Price" Solution Products or bespoke Solutions
tailored to your specific needs
Services & Solutions
Where appropriate and in synergy with your business, we utilise and 'adapt' recognised methodologies
and
"best practice" (including Six Sigma, Balanced Scorecard, BPMN, ITIL, EFQM, itSMF, ITSMA, ISO900n/ISO20000, Prince2) in appropriate
areas of business, operations, process or service management, planning and delivery.
"...and we work with, support and complement your internal teams, resources and capabilities"
The list below indicates some of the more specific and detailed Business Disciplines and Domains in which we have unique practical and indepth expertise and where Service Initiatives consultants can provide cost effective interim or temporary capability to help 'optimise your business
To
help you manage your budget and operational imperatives, many of these solutions are available as "Packaged" fixed price projects with agreed and guaranteed timeframes and deliverables
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Business Consulting
Operations & General Management
Business Analysis & Operational Audit
Due Diligence
- Operational, Financial & Technical
Business &
Function Strategy
- Formulation, Definition & Workshops
Business Planning & Worshops
Acquisitions, Transformations, Re-Structuring
Business Operations Financial Planning
- P&L, Unit Budgets, Cash Flow
& Cost Management
Executive Reporting Systems
Business Development
& Marketing
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Professional Services
Business & Technical Consulting
- Project Management
- Business Process Outsourcing (BPO)
- Out/In Sourcing and Off/On-shoring
Tenders & RFPs
- Preparation, Selection
- Testing and Commissioning
Contracts, Agreements, SLAs
Business & Channel Partnerships
Customer Education
- BPO, Process Mapping,
- Services & Technology
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Process & Metrics
Performance & Productivity Optimisation
Business Process Management & Methodologies
Business Process Optimisation
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Audit, Analysis, Mapping, Education
Reporting Systems
- SLAs, KPIs, Metrics & Dashboards
Best Practice, including:
- Balanced Scorecard, EFQM
- ITIL, 6 Sigma,
- BPMN, BSC, PRINCE2
- ISO900n/ISO200n,
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Customer Services
Customer Service & Support
- Call Centre; Operations
- Service & Help Desk Technologies
- Workforce Management
- Service Programs & Technologies
Customer Satisfaction & Loyalty
- Surveys & Retention Programs
- Client, Vendor & Partner Relations
- Customer/Contract Yield $$$
- Customer Councils & Forums
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Get to the front - and stay there - Business Optimisation Through Service Excellence
Our practice and solutions are designed to provide specialist experience and capability
on an interim or project basis to help optimise client businesses, functions and processes
and to develop, augment and leverage existing internal capability
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